Our unique Associate Team is where the most experienced, dynamic and successful specialist trainers from the world of recruitment, sales and leadership come together. We can provide you with a bespoke service that fits your business.
Charlotte Clark
Charlotte is an experienced, dynamic trainer with over 25 years' experience within the recruitment sector. She is well placed to meet the diverse needs of APSCo Members and non-members and all her training and projects focus on practical application as well as, most importantly, tangible results.
I was extremely impressed by Charlotte. I'm a very cynical person when it comes to training but I was somehow very quickly not only no longer negative but very motivated/inspired! Thats a first in a long time for me!
As recently as 2020 Charlotte redesigned APSCo’s CMI programme and is both lead trainer and assessor. Previously working as a top biller in both permanent and temporary recruitment sectors, she was also a hugely successful Branch Manager and a Regional Sales Consultant before being asked to join the internal training team of The Impellam Group.
Charlotte is passionate about excellence within the industry. Her style is enthusiastic and motivational and she trains with an in-depth understanding of the challenges of the recruitment marketplace. Her training has taken her to Singapore, Shanghai and Hong Kong and she has a deep understanding of delivering to a culturally diverse audience.
Charlotte is amazing you take so much away from the course and she creates such a welcoming environment for all people from different job roles and industries. The delivery of the course is so good it is relevant to all parties and each individual takes away key action points.
Range of Training Expertise
- Sales and Business Development
- Management and Leadership
- Performance Management
- Team Leader Coaching
- Presentation and Client Meeting skills
- Safer Recruitment Certified Trainer
- Induction and core competencies for Recruitment Consultants
- Advanced interviewing skills
- Building and Motivating Teams
- Candidate Generation and Engagement
- Observer Training for Assessment Centres
Range of Other Expertise
- Design of Three/Six Month Induction programmes
- Management and Executive Coaching
- Design of bespoke courses and material
- Competency Based Interviewing
- Competency design
- Assessment Design and Facilitation
Mandy Green
Mandy’s unique blend of 25 years’ experience in both hands-on senior management and learning design and delivery means that she gets consistently excellent results in the training and coaching programmes she delivers. Originally, her background was in education, moving into academic management, then commercial management and she spent 10 years as the MD of a group of Language and Business training centres. The clear insight for her here was recognising the link between a successful bottom line and the well-being and engagement of the workforce.
She is a passionate advocate for developing talents, skills and energy and as a certified coach, she uses the power of these critical thinking tools for catalysing real change in individuals and the organisation. Her expertise and experience help develop high potential and performance through training workshops, one to one coaching, and learning design.
She is a passionate advocate for developing talents, skills and energy and as a certified coach, she uses the power of these critical thinking tools for catalysing real change in individuals and the organisation. Her expertise and experience help develop high potential and performance through training workshops, one to one coaching, and learning design.
Over the last 10 years, Mandy has developed her own highly successful training and coaching business. She delivers Leadership and Management and Personal Effectiveness training worldwide for large global corporates and in the UK for private and public sector organisations, SMEs and individuals. She has worked with emerging and experienced leaders, engineers, marketers, sales forces, techies, senior directors, frontline staff in the public sector and voluntary bodies amongst others. She has coached hundreds of people over hundreds of hours and has designed and implemented many programmes working with accrediting bodies such as the ILM and CMI.
Range of Training Expertise
- B.Sc (hons) Psychology first class degree
- Member of the British Psychological Society (MBPsS)
- Accredited Executive Coach – Association for Coaching
- Member of the Association for Coaching
- Level 1 CBT Certificate (Assoc. Psych. Therapies)
- RCS certified coach
- Myers Briggs practitioner
- She has a BPS Psychometrics A&B qualification and is licensed to use a variety of tools including Blanchard's Situational Leadership and Belbin team profiles.
Rachel Ellsmore
With over 10 years' experience in Training and Development, Rachel is well placed to meet the dynamic and diverse needs of managers in the recruitment market. An integral part of the leadership training team delivering and assessing APSCo’s CMI programme, Rachel is a popular trainer in high demand.
Excellent as always! Rachel is very supportive and informative. She has answered and explained everything clearly, concisely and thoroughly.
Rachel has broad experience, having worked in operational management herself she then moved into HR focusing on areas such as recruitment, training and development, and coaching.
As a trainer, she has worked with leaders in sectors including recruitment, retail, engineering, hospitality and sport. In addition to the CMI leadership programme, Rachel has delivered successful programmes in train the trainer, career coaching, team building, communication, change management, internal recruitment & assessment, graduate recruitment, coaching Skills, retail skills and personality profiling.
Rachel was engaging and encouraging. She created a safe space to share ideas and always took onboard different perspectives.
Range of Training Expertise
- Train the trainer
- Management and leadership
- Team building
- Customer service
- Time management
- Personal development
- Performance management
- Coaching
Range of Other Expertise
- Internal and external recruitment and selection
- Assessment and development centres
- Appraisal design
- Competency design
- Psychometric testing (Level A & B qualified)
- 360 feedback
Ruth Farrar
Ruth has worked in recruitment for over 20 years, and for most of that time has been involved in training alongside billing and managing. She has been an award-winning manager and Director of an IT sales recruitment business. As a successful Group Training Manager, she saw many of her trainees progress quickly to VP roles, become record-breaking top billers and others setting up their own businesses.
Ruth was excellent. She has a clear understanding of the world of recruitment and was able to deliver the course content in an interesting and engaging manner.
Ruth joined the APSCo Talent Development team in 2018 and successfully works with both consultants requiring core skills training and leaders on management development, she is also the latest trainer to join the highly successful CMI programme with APSCo.
Ruth is passionate about people and development, she inspires delegates to go away with the confidence to implement the newly learnt techniques into their day to day with immediate effect.
Ruth has also developed the highly successful APSCo course – The Recruitment Market, A Suppliers Guide which provides APSCo Trusted Partners with an insight into the evolution and challenges facing Recruiters in the market today.
Ruth engaged each and every one of us asking our opinions and how the information we'd learned would impact our roles and making lives easier for recruiters. Fantastic delivery and I have absorbed so much.
Range of Training Expertise
- Induction and Core Competencies
- The Full Recruitment Lifecycle
- Sales and Business Development
- Performance Management
- Team Leader Coaching and Development
- Progressing to the next Level
- Management and Leadership
- Bespoke course and material design
- Bespoke Design of 3 month induction programme
- LinkedIn:
- https://www.linkedin.com/in/ruthfarrar/
Tracy Iqbal
Tracy has over 20 years’ experience working in the Recruitment Industry. Her career has developed from being a Permanent Recruiter, Senior Leader to Trainer/Coach. Her experience spans many sectors including accountancy and finance, financial service, office professionals, education, and tech recruitment.
Her true passion is delivering training and coaching services to drive recruitment performance. She has a wealth of experience writing and developing L&D frameworks for Consultant and Leaders of recruitment businesses.
Her interactive style provides delegates with practical solutions and confidence to face real-life challenges with confidence. Tracy has a track record of developing talent into recruitment 'rising stars.'
"Tracey delivered the course content excellently. She is confident and engaging and is not afraid to be put on the spot."
"Tracy is a professional who cares about the participants of the courses. It was quite an intense training, but she was making sure we do understand everything and if there was any questions, we had enough time to ask them."
- LinkedIn:
- https://www.linkedin.com/in/tracyiqbal/
Tim Norton
After a successful 19 year career in the recruitment industry, Tim realised he wanted to commit his future towards his long term passion for training (well the boy band dream wasn’t going anywhere!). From his start as a sales consultant, to growing a start-up business into a £million turnover, training and coaching had always been his joy and interest.
I really liked how Tim remembered what each individual spoke to him about on the phone and when a point was very relevant to our positions he highlighted it to us.
His training experience began 17 years ago as a young manager, facilitating at Leadership and Team Building weekends in North Wales. Here Tim discovered a talent for engaging and coaching people, seeing first-hand the effect of outstanding training which he wanted to emulate.
As his recruitment career progressed, developing consultants and building winning teams in sectors such as Sales, Engineering, Construction and Manufacturing, Tim always took responsibility for delivering all in house training courses. He has developed and delivered Recruiter, Consultant and Management training across the UK and Europe.
With personal experience that ranges from building a start-up business to running regions with several multi team offices, and from creating new business focused teams to delivering MSP solutions, he is able to empathise with most business situations.
Drawing on his Degree in Economics and 6 Sigma Yellow Belt as a former director, Tim is always committed to seeing that people can connect training sessions back to their workplace. He believes training works when people make a positive change with measurable results.
Tim was excellent, very personable and really enjoyed his training style, very knowledgeable and inspiring.
Jamie Martin
Jamie has a degree in Psychology, a Postgraduate Certificate in Business Psychology and is an award-winning sales professional.
Jamie is passionate about sales and recruitment training to help employees and businesses improve their revenue and processes. Focusing on selling to different personalities! All of this is under-pinned through his desire to encourage businesses to develop stronger client relationships.
Jamie also provides career guidance to employees whilst supporting businesses with recruitment training, employee development and retention, whilst empowering others and inspiring career success.
With 10+ years’ experience working in corporate sales, marketing, media, and 6 years within the recruitment/headhunting world for a £1 billion+ global recruitment company, Jamie recruited on a national basis for all levels of roles ranging from junior to C-levels within SMEs and blue-chip companies.
I have learned so much in just one day. Jamie was thorough, fun, and educative. I really enjoyed myself and I will use what I learned today to become a better recruiter.
Jamie is highly experienced in sales and with his extensive background in recruitment, will be ideally placed to coach career advice, and to help companies address their staff retention. Sales is the very lifeblood of any business and I would highly recommend Jamie to coach sales skills to any sized sales team, in any industry.
Fiona Brunton
Fiona Brunton is one of the few professional tender writers dedicated to the recruitment industry. A recent winner of APSCo’s Recruitment Service Provider of the year award, Fiona has worked in the recruitment sector for over 20 years (Manpower, Search Consultancy & Pertemps) before setting up her own consultancy and training business in 2005.
Fiona is a brilliant trainer - she's extremely insightful and has a natural, warm, and friendly delivery style.
For the last nine years, she has specialised in helping recruiters to understand what makes the Buyer tick (and indeed fume!) by providing a portfolio of tender writing and training services to help independent and SME agencies in all sectors to compete effectively with the “big boys.” Her partnerships with purchasing experts have allowed her to really get under the skin of procurement, and translate this knowledge into practical techniques that recruiters can use to move their proposals and tender submissions from “acceptable” to “outstanding.”
Fiona has an exceptional track record, winning over 75% of all the business she has been commissioned to work on. To date, she has written in excess of 800 PQQs, tenders and proposals; with business wins valued at multiple millions for her recruitment clients.
Fiona is a fantastic trainer and broke down a potentially tedious subject into an easy to understand, engaging and educational process with some brilliant resources to help in the future.
Range of Training Expertise
- Understanding OJEU notices and finding profitable tender opportunities
- Unscrambling procurement jargon
- Writing compliant PQQs (i.e. getting through the first stage evaluation!)
- Tackling challenging tender questions and method statements
- Constructing winning proposals
- Writing powerful case studies & examples
- Structuring executive summaries
- Compiling an effective tender library
- Effective use of electronic tender portals
- Understanding and avoiding common mistakes when tendering
- Engaging successfully with procurement
Christina Robinson
Christina Robinson is the employee turned business owner who has been gifted the title of entrepreneur by her peers - and digital overlord by many of her marketing mentees! Passionate about getting businesses seen and heard online, Christina has worked with a range of independent businesses throughout the UK to launch their online presence, develop and implement digital strategies that meet objectives, and nurture online audiences.
She’s a blogger, podcaster, public speaker, and winner of multiple awards; and as the proud leader of Green Umbrella Marketing, a successful UK based digital marketing agency, Christina is an all-round font of wisdom when it comes to implementing marketing strategies that work. But most of all, she’s an advocate for success and for anyone that not only dares to dream bigger but is ready to take the steps required to make it happen for themselves.
Known for her cool, calm approach to all things social media, her audiences leave with practical marketing strategies and tactics that can be implemented immediately. Christina has a no-nonsense approach and will tell you how it is when it comes to marketing.
In today’s world, it doesn’t matter how big or small your marketing budget is. You can represent one of the biggest names in your niche, or an unknown start up - the tools are just as accessible. You just need to know how to use them.
Excellent course, Christina was a brilliant trainer and kept me fully engaged the whole time.
I thought Christina was excellent, clear, inclusive and kept us engaged with activities at key points
James Upton
James is a qualified Social Worker and a member of the international body Motivational Interviewing Network of Trainers (MINT). He worked in the drugs and alcohol field for 10 years focusing on adult treatment, children in care, young offenders and as a manager in the NHS working with children and young people in treatment.
James is evidently very passionate about his role which really shows in his training. Takes the time to ensure everyone is up to speed, understands and that there is no confusion before moving on. Even via video, it felt like in person training where we were free to share and discuss our own experiences. Very much enjoyed and appreciated.
Until 2016, he worked as a practising Social Worker and Safeguarding trainer with a key focus on children, young people and their families. James is now a Freelance safeguarding auditor, trainer and consultant working for a range of organisations including the NSPCC, Alcohol Change and In-Trac. He also provides a portfolio of private training in Motivational Interviewing and Safeguarding.
Since 1999, James has delivered Safeguarding training and Motivational Interviewing training to Early Years, Schools and Colleges, Alcohol and Drugs workers (children and adults), Youth Workers, Teachers, Social Workers, Multi-Agency staff involved in safeguarding and Youth Offending Team staff.
Adele Gladman
Adele Gladman is an established independent safeguarding trainer and consultant. Originally a solicitor, Adele became involved in practice development and safeguarding training after leading the Home Office Child Sexual Exploitation research and development pilot in Rotherham, South Yorkshire. She established the company that became Safeguarding Children Training & Consultancy Ltd in 2002. Adele is passionate about improving outcomes for children and young people and developing the skills of those who work with them.
Adele was absolutely fantastic! A font of knowledge and excellent delivery.
Adele works on a UK wide basis and works with central government as well as local authorities, education (including higher education) private organisations, the voluntary sector, and two national ombudsmen. Adele is an approved independent consultant working with the NSPCC and has worked for the Independent Inquiry into Child Sexual Abuse since 2018, both as an independent expert and a facilitator for the Truth Project. She is an independent auditor for APSCo (The Association of Professional Staffing Companies) and carries out audits and independent inspections for a number of Trusts and organisations.
Adele was great in delivering the course and very responsive to questions
Range of Training Expertise
Adele’s work includes direct work and workshops for children, young people, parents and carers. She delivers a range of training for those working with children. Her consultancy work includes developing policies and procedures; independent investigations, reviews, audits and inspections; and helping organisations to attain best practice standards in safeguarding children issues.
Range of Other Expertise
Adele regularly contributes to news, TV, and radio programmes raising awareness of safeguarding children issues, as well as regular keynote conference presentations. She is the author of several articles and publications in professional journals and the co-author of Child Sexual Exploitation After Rotherham (2017); and the Online Guide to Internet Safety for Parents (2018).
Louise Rayner
Louise is an ACCA qualified accountant of 25 years, with an MBA, her thesis was “Six Sigma Pricing in the MSP and RPO environment”.
She has held board level finance and operational positions at JD Wetherspoon, RSM Tenon Accountants, Adecco and Randstad
In 2015 she sold her own recruitment business to Staffline Group and since then has been involved in buying and selling a number of recruitment business,’ handling due diligence.
Eight years ago she established NumberMill Consulting, an ACCA practice that specialises in back office financial outsourcing and has over 150 recruitment clients. Additionally they payroll circa 3000 contractors, either on PAYE bureau or FCSA accredited umbrella. The business has a team of 24 accountants and payroll specialists.
This unusual insight, in to both the provider and customer of financial information in the recruitment sector, makes Louise excited to share her insights in to how to work successfully with a “Finance Partner”, be them internal book-keepers and or external accountants.
Adam Tobias
APSCo teamed up with Adam Tobias, a leader in inclusive talent solutions, to deliver Inclusive+ Recruiter - a game-changing ED&I training programme.
Adam has worked in the recruitment sector for over 20 years, with experience spanning executive search, leadership training and management.
He is the Co-Founder of Inventum Group and a qualified coach and as a disabled person himself, he is passionate about ED&I and removing the barriers faced by diverse and underrepresented talent.
Charlotte Beeley
Charlotte joined JMW in September 2018 as a Solicitor in the Employment department.
Charlotte has experience dealing in both contentious and non-contentious matters. She has a wealth of experience in advising a broad client base – from fast growth technology companies to large multinationals. Charlotte’s expertise ranges from advising on sensitive employee mental health matters to restructuring projects and everything in between. Charlotte is always thinking about the most strategic, pragmatic and commercial way of achieving her clients’ objectives. Her ability to become integrated with her clients is something that is of great importance to her and she will ensure that the advice she provides is always tailored to the business and its sector – it is never a one-size fits all when it comes to employment law matters.
Alexandria Barnes
Alex joined JMW in August 2022 as a Solicitor in the Employment Department.
Prior to joining JMW Alex worked as a Litigation Solicitor at a HR Consultancy in Manchester, specialising in handling a variety of Employment Tribunal matters such a unfair dismissal, TUPE and discrimination claims. Alex has a experience dealing in both contentious and non-contentious for clients of varying sizes, advising the client of potential risks whilst also seeking the best outcome.
Shazia Imtiaz
Shazia is General Counsel and manages the Legal and Compliance team, joining APSCo in 2021. Shazia is a UK qualified lawyer with over 15 years extensive international expertise gained in both private practice and in house. She has worked across diverse industries including the recruitment sector, overseeing corporate, commercial and employment law matters.
Shazia provides expert guidance to members and trusted partners on legal issues and regulatory changes affecting the industry, overseeing our members’ and trusted partners’ adherence to our codes of conduct, and delivering legal services to members including model documents, precedents, legal updates, and the legal helpdesk. She works alongside Tania Bowers on APSCo's public affairs, representing our members’ interests in consultations with the government and other bodies on regulatory change.
Really enjoyed the course, very interactive and the trainers made it fun. Thank you.
The training was very engaging and collaborative throughout. Trainers made sure we understood the content fully and to clarify when necessary.
Rajia Miah
Rajia joined APSCo in September 2019 as a Legal Advisor.
She is a graduate in Law from the University of Westminster and comes with experience providing legal advice within the recruitment sector.
Her position at APSCo involves advising members and affiliates on legal and compliance issues and supports the Legal Team to deliver a variety of legal services from model contracts and guidance, to training and the Legal Helpdesk.
The training was very engaging and collaborative throughout. Trainers made sure we understood the content fully and to clarify when necessary.
Jimmy Stocker
Jimmy graduated in Law in France where he worked for a solicitor for 5 years before moving to London.
He worked as a sales for a recruitment company for 1.5 years before joining their legal department for 3 years handling contract negotiations, processes and trainings.
Simon Bloch
Simon is a Partner at JMW and has specific expertise in working with clients in the recruitment sector, since 2007. He has extensive knowledge and understanding about the Agency Workers’ Regulations and regulatory legislation that govern how employment agencies can operate. Simon regularly assists businesses put in place compliant contractual terms. Simon also has significant experience and expertise in advising recruitment businesses with restrictive covenant disputes and in the issues arising from the use of social media.
Rob Gee
During his long career Rob has been involved in leadership training, consulting and coaching, been a Visiting Executive Fellow at Henley Business School and a Visiting Lecturer at Cass Business School (City of London University).
He has delivered training to top leaders in business, politics and the charity sector across 4 continents.
His most well known clients have included Transport for London (the top 650 leaders!), Arup, The Department for Transport, Caterpillar Marine, RBS Insurance, KPMG and the Irish Court Services.
Sara Alvarez
Former Top Biller with 10 years of Sales & Recruitment experience. During my career I have built markets & desks from scratch, proudly partnering with some of the most relevant European and UK entities, hiring from Junior to C-level profiles. While remaining a hands on recruiter, I have also recruited, trained and Managed 360 teams.
Currently I am a Learning and Development Specialist, fully dedicated to unlocking people and business potential through training and advisory services.
Bilingual: Spanish & English
Sara was amazing, made the course a lot more interactive and delivered it in an upbeat and positive way, which kept it engaging.
The pace of the training was good, it didn't feel rushed and was able to take notes in time before moving onto the next topic , I liked the group work and discussing topics with new people from different industries.
Variation of training style was good , I liked the breakout rooms and videos.
Devon-Lee Andries
Devon-Lee joined JMW in January 2023 as an Associate in the Employment Law Department.
She is experienced in advising employers on employment contracts and HR policies, the employment aspects of mergers and acquisitions, grievance and disciplinary proceedings and other day-to-day HR queries. Her contentious experience encompasses advising on employment tribunal claims ranging in complexity including discrimination and whistleblowing claims.
Devon-Lee is qualified as both a Solicitor of England and Wales and as an Attorney of the High Courts of South Africa. She enjoys presenting training sessions to clients on a number of topics including legislation/case law updates and equality and diversity and endeavours to do so in an easy-to-understand, clear manner without complicated legalese.