This in-depth course is a fantastic introduction to management and will provide new and existing team leaders and managers with the resources to create a management toolkit. Delegates will learn how to effectively communicate and engage individuals and teams, balance priorities and build a winning team mentality. Download Course Overview

This is the first course in the CMI Level 3 programme - find out more about the full programme here.

Key Take-Aways

  • Understand why people follow leaders and learn mechanisms to combat some of the challenges faced by leaders.
  • Learn leadership styles, when and how to adapt your natural style to suit different situations and individuals.
  • How to balance priorities - billing vs. managing and leading.
  • Enable your leaders to know what motivates individuals and ensure team synergy.
  • How to engage a team and communicate effectively to meet individual and company goals. 
"Great training, made me feel extremely comfortable and at ease to join in and give opinions throughout. Probably the most input I have ever put into a training day."


*Pricing for 2024


Virtual, trainer led 
(2 x 4-hour Zoom sessions)

Virtual, trainer led 
(1 day)


Open place

£450 +VAT


£520 +VAT

(5+ delegates)
£2,260+VAT - £2,940 +VAT

*Plus trainer expenses based on 8 delegates.

Volume discounts are available for 50 or more delegates trained.

Course Trainers:

Tracy Iqbal

Tracy Iqbal

Tracy has over 20 years’ experience working in the Recruitment Industry. Her career has developed from being a Permanent Recruiter, Senior Leader to Trainer/Coach. Her experience spans many sectors including accountancy and finance, financial service, office professionals, education, and tech recruitment.

Her true passion is delivering training and coaching services to drive recruitment performance. She has a wealth of experience writing and developing L&D frameworks for Consultant and Leaders of recruitment businesses. 

Her interactive style provides delegates with practical solutions and confidence to face real-life challenges with confidence. Tracy has a track record of developing talent into recruitment 'rising stars.'

"Tracey delivered the course content excellently. She is confident and engaging and is not afraid to be put on the spot."


KDC Resource

"Tracy is a professional who cares about the participants of the courses. It was quite an intense training, but she was making sure we do understand everything and if there was any questions, we had enough time to ask them."


AP Group


Haven't found what you're looking for?

To discuss your future training needs and how we can support you - request a callback using the form below.